Refund policy

Shop with confidence at BEAUTIES JUNCTION! When you shop with us, we want you to have peace of mind knowing that if you are not completely satisfied with your purchase, we’ve got you covered with our exchange, replacement, or repair policy outlined below. This policy applies to all purchases made at BEAUTIES JUNCTION. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Please note that exchanges will only be facilitated for goods purchased through beautiesjunction.pk

Exchange/Replacement Policy

Please make sure to read the strict conditions below and have your Proof of Purchase ready when requesting an exchange or repair:

• Strict 2-Day WhatsApp Complaint Window: You must register your return, exchange, or replacement complaint via WhatsApp within strictly 48 hours (2 days) of receiving your parcel.
• Courier & Logistics Policy: Due to courier service rules and return-window limits, any complaint lodged after 2 days cannot be processed, and courier pickup/returns will strictly NOT be entertained or arranged after this timeframe.
• Original receipt/proof of purchase must be provided for exchange or replacement.
• Items must be returned unused, in original manufacturer packaging, with all price tags attached.
• In the case of approved returns, only store credit will be provided.
• If a product to be exchanged is currently out of stock, store credit cannot be issued for it.
• We reserve the right to reject exchange or return requests that do not comply with our policy.

No claims shall be entertained if:

1. Time Limit Exceeded: Complaint or request is made after 2 days (48 hours) of delivery or via any channel other than WhatsApp.
2. Claims will not be accepted on products that have been previously replaced or exchanged.
3. If a product is damaged, opened, or misused by the consumer, it will not be exchanged or replaced.
4. Any product that is returned without an original receipt or order confirmation will be refused.
5. Any consumable or cosmetic item that has been opened or used.
6. Products with tampered or missing serial numbers/seals.
7. Items returned without original packaging or complete accessories.
8. Goods and items purchased on sale or other promotions are not eligible for replacement or exchange unless you have received damaged goods.
9. Custom-made, altered, or personalized items.
10. No returns or cash conversions on online store credit.

Thank you for choosing BEAUTIES JUNCTION. We are here to ensure your shopping experience is as delightful as possible. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.

Contact us via WhatsApp or email us at sales@beautiesjunction.com for questions related to refunds, returns, and replacements.